Refund policy

We really want you to feel happy and safe shopping with us.
Since most of our items are limited and carefully prepared, we don’t offer refunds or returns at this time. If something arrives with a verified quality issue or shipping damage, we’ll take care of it by arranging a replacement.

Can I cancel my order?

Yes—if you need to cancel, please email us within 24 hours of purchase at jessdessin@gmail.com (please include your order number!)
Because processing starts quickly, we may not be able to cancel an order once it has entered fulfillment or has shipped—but we’ll always do our best to help.

When can I receive a replacement?

If we confirm any of the following, we will arrange a replacement at no extra cost:

• Manufacturing/quality defects
• Shipping damage that affects the item
• Wrong item received or missing item(s)

Note: Small natural variations (such as slight color differences due to screen settings or minor production tolerances) are normal and are not considered defects.

How do I report an issue?

Please email jessdessin@gmail.com within 7 days of shipment, and include:

• Your order number
• A short description of what happened
• Clear photos/videos of:
  • the outer packaging (with the shipping label visible)
  • the item and the issue
  • Unboxing video (it helps us resolve things faster)

What happens next?

Once we receive complete information, we’ll review it and coordinate verification with our logistics partner when needed. Verified cases will receive a replacement shipment, and we’ll share tracking details once available.

Contact

If you’re unsure whether something qualifies, please reach out—we’re happy to check with you!

Email: jessdessin@gmail.com