Terms of service

This online store is operated by BLANK CANVAS DESIGN LIMITED (Hong Kong) (“we”, “us”, “our”). By using our site or placing an order, you agree to these Terms.

Orders

Placing an order means you request to purchase items from us. We may cancel an order in limited situations (for example, suspected fraud, inventory issues, or an incorrect/undeliverable address). If we cancel an order, we will refund the payment to the original method.

Pricing & Promotions

Prices, promotions, and availability may change at any time. Orders placed before a promotion begins are not eligible for retroactive discounts or price adjustments.

Shipping

Shipping timelines are estimates and may be affected by carrier or customs delays. Please review our Shipping Policy for details. You are responsible for providing an accurate shipping address.

Refunds & Returns

We do not offer refunds or returns at this time. If there is a verified quality issue or shipping damage, we provide replacement support in line with our Refunds & Returns Policy.

Intellectual Property

All content on this site—including artwork, characters, designs, logos, images, and text—is owned by or licensed to us and protected by law. You may not use, copy, reproduce, distribute, or modify any content without our written permission.

Prohibited Use

You agree not to misuse the site, including attempting to interfere with security, commit fraud, or violate laws.

Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential damages. We are not responsible for delays or failures caused by events outside our reasonable control (including carriers, customs, or force majeure).

Governing Law

These Terms are governed by the laws of Hong Kong SAR.

Contact

Questions? Please email jessdessin@gmail.com